National Geographic : 1979 Mar
How a phone call solved the mystery of the sandy teacups. Based on an actual call made to the toll-free 24-hour Whirlpool Cool-Line ® service. (Telephone Rings) Cool-Line Consultant: Whirlpool Cool-Line. May I help you? Woman: I just bought a Whirlpool dishwasher and I keep finding sand in my teacups. Can you help me? Consultant: That's why I'm here. Now, about the sand. Are the rest of your dishes clean? Woman: They're fine. My husband's a Mexican food freak. Even pans with baked-on refried beans get clean. But where did the sand come from? Consultant: What does the sand look like? Woman: Like...sand. In a puddle of water that didn't drain out of the teacup. Consultant: If you're seeing "sand:' it could be your dishwasher detergent hasn't dissolved. Do you have a cup with some "sand" in it now? Woman: Right here by the phone. Consultant: Does the "sand" look like detergent? Woman: It does look like detergent. So why didn't it dissolve? Consultant: Check your water temperature. At your dishwasher, it should be at least 140. If it's okay, then I suggest you buy a fresh box of deter gent. Dishwasher detergent sometimes has a very short shelf life and doesn't dissolve completely when it's old. And make sure you load your tea cups properly, so all the water drains out. Woman: Wow. You really helped. Sorry I bothered you, but at least I didn't have to call a repairman. Thanks for your time. Consultant: Glad I could help. This is the kind of two-way communication we've been having with our Whirlpool Cool-Line service for the past eleven years. It's just one example of the continuing concern we have for customers who purchase quality Whirlpool appliances. If you ever have a question or problem with your Whirlpool appliance, call our toll-free 24-hour Cool-Line service at 800-253-1301. In Alaska and Hawaii, dial 800-253-1121. In Michigan, call 800 632-2243. If our Cool-Line service can't help, we have Whirlpool franchised Tech-Care® service rep resentatives all over the country who can.