National Geographic : 1921 Oct
Accuracy From the simplest test of memory to the most elaborate specifications, whenever an or deristobegiven itisthecus tom of the vast majority of people to put it in writing. This constant writing of or ders is for the purpose of insuring accuracy. People are afraid to trust the ability of the one receiving the order to get it correctly, unless that order is put on paper. What a tribute to exceptional skill and training, then, is the record of the Bell telephone system. Last year more than eleven billion telephone con versations were held over the lines of this system. Each of these billions of con- versations required the giving of an order to a telephone em ployee. Not one of these orders could be put in writing. Some of them were given in loud voices, some spoken in murmurs, some clearly stated, some rapidly shot out. Yet so remarkable a standard of ac curacy exists in the service of the Bell System that more than ninety-nine per cent. of all such orders were correctly received and executed. No other business is sub jected to such a test as this. The record of the average of service of the Bell System for the last few months is proof that the telephone has returned to its pre-war standard of practice. " BELL SYSTEM" AMERICAN TELEPHONE AND TELEGRAPH COMPANY AND ASSOCIATED COMPANIES One Policy, One System, Universal Service, and all directed toward Better Service "Mention The Geographic-It identifies you"