National Geographic : 1976 Jun
152 reasons why If you travel a lot you know the kinds of surprises we're talking about. Like lost reservations, lumpy beds and prices that inflate overnight. At over 1,700 Holiday Inn hotels and motels we've eliminated these kinds of surprises by setting up a tough, thorough code of 152 standards. Aroom with no surprises. When you pull into a Holiday Inn location, you know what's waiting for you. A big comfortable bed (1) with fresh sheets (2) and soft pillows (3). Your room will be in top condition (4-5), and so will the equipment in it (6). There will be a comfortable sofa or lounge chair for you to relax in (7), and a free TV (8). We've got 49 other standards (9-57) that just cover your bedroom and bath. Things like the thickness of your carpet, the required number of hangers, the condition of your individual year-round tempera ture control, the firmness of your mattress, the soap, the towels and the all-over cleanliness of every square inch of your room. We don't cook up surprises. We don't make wild promises about our restaurants. Just that you'll get a tasty, nourishing meal (58), presented appetizingly (59). Our meats, vegetables and desserts are top quality (60) and will be served the way you ordered them. 7 other restaurant rei lations (61-67) mean you get good food and prompt service in clean surround ings. We are very finicky about our glasses and silverware and tables and restrooms, even our kitchen floors. Everything. Service without surprises. Is it possible that no one would ever be surprised by anything in a Holiday Inn room or restaurant? Our Innkeepers and Food and Beverage Managers are going to try. They are required to know our rules inside out (68). Each is a graduate of extensive training at the multi-million-dollar Holiday Inn University (69) and is required to take re fresher courses every year. Holiday Inn employees receive specialized training too. They've got 12 rules of their own to live up to (70-81). Includ ing being well groomed and courteous and offering you at . least 14 hours of continuous -;x room serv ice daily, and being able to refer you to a baby sitter or a dentist or a doctor quickly. Don't look for surprises in our lobby. They're tough to come by. Our lobbies are neat and uncluttered (82) with plenty of helpful information from an area map and schedules (83) to brochures on attractions (84). There's even a church directory (85). Plus six other standards (86-91) that deal only with keeping the lobby clean, comfortable and safe. Some other things that won't surprise you. Free Holiday Inn swimming pools (92) are well-maintained (93-96). And we have standards that cover things like hallways, mechanical rooms, and storage rooms (97-99). There are 13 more standards (100 112) that cover miscellaneous items, from housekeeping supplies to parking space to security. Our unsurprising prices. We offer reasonable rates and we stick to them. 3 regulations (113-115) assure that. We also guarantee the don't already have an American EExpress Card Si will be wel u r 12, wn ty're in comed for Sas tir payment of your room and meals. So don't leavehome without it. If you don't already have an American Express Card, there's an application in every Holiday Inn room. And children under 12, when they're in the same room as their parents and require no rollaway beds, are always free. Probably the most important rule of all is that every inn is inspected several times each year to make sure it lives up to the 151 other rules (152). Stay with us soon. And give us a chance not to surprise you. atHoliday Inn the best surpriseis no surprise.