National Geographic : 1940 Sep
GOOD SERVICE is Good Business 4,r Ws1wiha * Probably it never occurred to you, but the life of a Westinghouse Service En gineer is a very exciting career. This morn ing he may be doing a simple repair job, and this afternoon he may be aboard a plane speeding to the rescue of a power company miles away whose electrical equipment has been paralyzed by some disaster. * Forinstance, we recall the hurricane that swept the Atlantic seaboard in 1938. A record tide played havoc with the gen erating equipment of one of New York City's great power plants. At midnight our Service Department received the emergency call. By morning, the entire New York field force, reinforced by service men from Newark, Pittsburgh, Buffalo, Utica and Philadelphia Service Shops were on the job. * They found machinery flooded with salt water and drenched in a sludge of oil. 35 large pumps and auxiliary motors and their electrical controls were affected. Yet by the middle of the fourth day, one of the generating units was back in service. A crew of 135 men working in three eight hour shifts soon had the entire station back in normal operation. * Only a year before our service men braved even fire to help a Cincinnati cus tomer continue operations. Because our men stayed on the job in a building choked with smoke and intense heat from an ad joining fire, the company was able to main tain its regular production schedule. * Ingenuity is also a prime requisite of these service men. For instance, our New England men were given the problem of drying and smoothing out water soaked currency, bonds and other valuable papers soaked by flood. They did it promptly and efficiently simply by using Westinghouse household ironers to press the paper straight and dry. * These are only a few examples of the score of unusual tasks a Service Depart ment must perform. Actually, this depart ment, in our case, is an industry within itself. We must manufacture millions of dollars worth of service equipment each year. This includes special equipment as well as renewal parts for apparatus which is no longer in regular production. * To meet the unending demands for electrical service we maintain thirty-six service plants strategically located through out the country. More than 3,000 men are normally employed. No piece of electrical apparatus in America is more than a few hours by rail, boat or plane from these plants, equipment and men. * Naturally, we are proud of the rec ord of this department. And we, as many others, consider it one of the most impor tant arms of our business. Good Service is always Good Business. "Mention the Geographic-It identifies you."