National Geographic : 1917 Apr
Great corporation head is amazed at the skill devotion of Davey Tre Correspondence between W. W. Salmon, President of the General Railway Signal Com pany, and M. L. Davey, General Manager of the Davey Organization-a message of vital impor tance to every owner of trees. GENERAL RAILWAY SIGNAL COMPANY Principal Office: Rochester, N. Y., U. S. A. W. W. Salmon, President. New York City, Sept. 29, 1916. Mr. M. L . Davey, Davey Tree Expert Co., Kent, Ohio. Dear Mr. Davey: Enclosed herewith please find my check to your order for $1,081.33 in full for tree surgery on my property at Beechmont, New Rochelle. In making this remittance permit me to express my appre ciation of the capable, interested service rendered by your or ganization. Your New York Office as well as your Westchester representative and your foreman, have one and all given the most painstaking attention to my needs, and I have been so much impressed with the efficiency of your organization as I have come in contact with it, that it would please me greatly if, when you can find time, you will have the goodness to furnish me with any data at your command, showing how you have built up and maintained it in such a way as to bring about the devotion and enterprise so evident in your representatives whom it has been my pleasure to meet. Yours very truly, W. W . Salmon. Kent, Ohio, Oct. 3, 1916. W. W. Salmon, Esq., "Beechmont," New Rochelle, N. Y . Dear Mr. Salmon: Acknowledging your esteemed favor of Sept. 29th, I want to assure you that such a voluntary expression of satisfaction is more than a pleasure--it is an inspiration. The public as a whole has been very gracious to us in return for our conscientious efforts to give Quality First Tree Surgery and honest service. I believe that most worthy things, especially along the line of organization, are the result of evolution based upon a funda mental policy. Our purpose from the beginning has been to give maximum service, which means perfected methods, high type men and an organization ideal. Perhaps the thing of first importance is the men-the men who actually do the work. The people whom we serve are not particularly interested in my theories or my knowledge or my ability. They measure the Davey organization by the men whom they see, and rightly so. Consequently, we have en deavored to get the right kind of men. We go on the theory that "A leopard cannot change his spots." If a man is dishonest, if he is lazy, if he is careless and Surgeons c indifferent, if he lacks intelligence, if he lacks the spirit of co operation and devotion to his work and his employers-if he lacks these fundamental things, no argument and no appeal and no inducement will make him a good man. We, therefore, eliminate the poor ones as fast as we find them, keeping only those who have in them the qualities which have impressed you. The good ones we boost and encourage and try to inspire as soon as we find that they are good. We pay these good men well and pay them more as soon as they prove they are worth more. The foreman who had charge of your work will be given a raise immediately on the strength of your letter. Is it not reasonable to suppose that he will strive still harder to please every other client? Every man in the Davey organiza tion knows that his advancement depends upon his service and upon no other thing. While we pay well we demand much in return. If a man fails to live up to our high standard, we do not want him and will not have him. If our service at any time falls below this high standard,we let the offender go and make good to the client. Thus the process of elimination leaves us the good men, those who are intelligent, industrious, honest and devoted to their work Our men are all trained in the Davey organization. We take no man's recommendation of himself. He must go through the mill and show us. Every man is responsible to us for his work and his conduct, which is the measure of his service. Thus the client gets, through us, the highest possible service guaranteed service. We, who know values in Tree Surgery, select the man who is to handle your priceless trees and we stand back of it with the whole strengthof our organizationand reputation. We have devoted ourselves unceasingly to the perfection of our methods, with the result that our work is in reality prac tically perfect both mechanically and scientifically. We main tain our own school at a considerable annual expense for the specific purpose of training our men according to the Davey methods and Davey standard. Every year we have a Convention, when we bring all of our responsible men together, including foremen, special repre sentatives, officers, students and school faculty. We had our usual Convention last March. We had more than sixty foremen in attendance. The average length of their experience was about five years, with the result that more than three hundred years of actual experience was concentrated, massed, on the problems of Tree Surgery. We had a week's demonstration work, during which time we discussed everything from the most important down to the seemingly trivial things. Everything was put to the test of experience. We wanted no theories. We demanded only the definite results of ripe experience. The result is not only a constantly rising standard, but a very gratifying and valuable uniformity of methods and policy. We had with us during our last annual Convention, Dr. H. D. House, New York State Botanist, who was formerly Professor in the Biltmore Forestry School. We wanted him here so that he could look us over. He expressed himself as amazed at the character of our organization and said that he could now understand why we had made a success of our work. Among other From Mr. Wm. M. Wood, Pres. From Mr. W. H. Mullins, Pres. From Mr. Ezra F. Hershey, Am. Woolen Co., Boston, Mass. The W. H. Mullins Co., Salem, O. Hershey Chocolate Co. "Your work upon my trees bears the "The work done by your men on my Hershey, Penn. mark of expert knowledge, and I am trees has been very satisfactory and I "It isapleasure tome,andIfeelit a looking forward confidently to the best hope will be the means of prolonging duty, to recommend any work that is possible results from your intelligent their life for many years." done as intelligently as you handled my treatment. Your success in tree pres- work here." ervation makes you a real public bene factor." From Mr. G. M. Palmer, Pres. Hubbard Milling Co., Mankato, Minn. "I was very much pleased with the work of your men on my trees. They seem to understand thoroughly their business and I am sure they have put FOR SAFE TREE SURGERY my trees in first class condition." "Mention the Geographic-It identifies you.'